The Revolution of Email

The essential nature of electronic mail cannot possibly be overstated. It has proven to be an absolute revolution in the paradigm of business communication, and as such, it deserves special attention when determining whether it qualifies as a business process that can be outsourced.

To appreciate email and fully understand the discussion of email outsourcing in this book, what follows is a small glossary and basic summary of email, where it came from, and how it works.

This is not simply an academic background discussion. Understanding the intricacies of email's functionality will allow you to understand the burden of email maintenance on your IT staff when performed in-house, and potential areas of trouble if the process were to be outsourced.