Email is the undisputed lifeblood of business today. Everyone in a 21st century business interfaces with email in some way during the course of a business day. Email is used for every element of the business cycle, from production to management, and everyone who uses it expects availability and reliability. To most, email seems like the most simple kind of computer system. Click "send" and magic happens. Most IT departments can provide for those expectations and demands as well—until something goes wrong.
Any number of things can go wrong unexpectedly in a system that is anything but "magic." In fact, email is a complicated digital device developed over more than three decades of use and evolution. There are viruses and trojans, any number of which could be accidentally introduced to your company's network by an innocent, unsuspecting employee or a malicious hacker. With a single unexpectedly busy day of business, your servers could be overwhelmed and crash. Even something like a power outage can bring an entire corporation to a grinding halt. While a few people are diverted from the necessary functions of business to trying to bring email back online, productivity suffers and essential projects are delayed indefinitely.
