Let's begin with a few basic questions that will be answered throughout this chapter.
First, will outsourcing provide your business with greater efficiency? Will the elimination of the email maintenance workload free up employees to do more valuable and productive things?
Second, will an outsourcing firm provide your business with enough security? Ideally, outsourcing should be a means by which more security is achieved, not a reduction in your security standards.
Third, will outsourcing be cost effective? One of the major motivations for outsourcing is cost savings, but remember that cost savings in an area of such vital importance should not be at the expense of safety and security.
Fourth, and finally, will outsourcing your email result in newfound flexibility and freedom? Or will the remote management of your most essential communication function be a burden?
