Despite the prior discussions in this book as to the cost of email handling in-house, many companies are simply not aware of the total expenditures on email and messaging. When determining whether to outsource your email, all advantages and disadvantages of the move should be considered, not only the cost and savings. There are factors involved in email outsourcing that are completely unrelated to monetary savings, and while these qualitative elements may be hard to quantify, their effects should be considered along with all other factors.
In any case, the outsourcing of messaging is something that should be pondered and contemplated. Reading this book is a major step toward an informed and intelligent decision, but your case will have its own complicating factors, and each will need to be handled carefully and in turn.
