Fast Response Time
Outsourcing would be worth nothing to you if you have to wait a week to hear back from the company on how to fix a small problem that your old IT department could have fixed in an afternoon. Nor is it acceptable to have to badger your provider until they do something about it. A company that is worth your money is one that will take your problems and questions seriously and get back to you in a reasonable amount of time. Really, it should take no longer than an hour for them to get back to you. Anything longer than that and you’re looking at potential problems down the road. What if you have an emergency situation like a security breach? Fast response on the outsource company’s part can save you a lot of trouble. You don’t want to find out they’re spotty when there’s an urgent need for their assistance.
24-Hour Support
No matter where you are in the world in relation to the outsource company, you should be able to reach them at any time, 24 hours a day, seven days a week. Because many outsourcing companies are located overseas, it is especially necessary that they be available at any time. A company that is only open or available for limited business hours will not prove very helpful in a crisis.
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