Comprehensive Support
With any service you buy, you should be able to expect a high level of customer support. The same goes for an outsource email company. You should be able to expect customer support for every facet of your email operations. This should include continuous availability and a willingness to assist with many different situations, even if it’s just explaining how something works. A good company will never make you feel as though you need to hesitate before calling.
Settings Access and Features
Even if you know next to nothing about email, it is still important that you have some access and the ability to change settings. This can range from simply adding a new mailbox or user to adding new content filters. A worthwhile outsourcing company will give you the option to change what you’d like to change or make the changes for you. It’s all determined by what you prefer—your preference should be their top priority.
In addition to this, an email service provider should go to great lengths to preserve the features and functionality of your current email system. Retraining staff is costly, and so the closer the new system can mirror the old, the more efficient and smooth the changeover will be.
